QUESTIONS?
ORDERS
How do I place an order?
You can place an order through our online website, we do not take phone orders.
How do I cancel an order?
Orders may be canceled anytime by emailing [email protected] and requesting an order cancellation. However, the cause of the cancellation will dictate the refund procedure. Below are three categories in which a refund will be processed, please read below:
Cancellation Before Shipping: Orders canceled before the product has shipped will result in a full refund, minus a processing fee. The processing fee is 10% of the total order amount. Orders typically ship within 1–3 business days.
Cancellation Due to Defective Ammo: When this is the case, the customer must send in the defective ammunition for review. Once American Marksman receives the defective ammunition, new ammunition will be sent to the customer. Before sending the ammunition back to American Marksman, the customer should email customer service and provide pictures/descriptions of what they are experiencing with the ammunition. American Marksman will then send the customer a shipping label.
Cancellation After Shipping, Without Defect: In this case, American Marksman will not accept a return of ammunition, nor will American Marksman refund the order. Before you submit your order, please be sure you are ordering the correct product.
SHIPPING
Do you ship internationally?
We currently do not ship internationally. We only ship within the United States (Excluding: Alaska, Hawaii, Massachusetts, and Washington DC).
How fast will my order arrive?
Orders typically ship out within 1-3 business days after being placed. During high-demand times, orders may ship out 5-7 days after being placed.
How do I check the status of my order?
Once your order has shipped, an email notification with a tracking number will be sent to the email address used when placing the order. You can also log into your account anytime to check the status of current or past orders.
We will not check the status of an order unless it's been 4-days after the order was placed, in instances like this, please send your order number to customer service.
How do I change the shipping address after the order is placed?
We can only change the shipping address before the product is shipped. Please verify your shipping address is correct before placing your order.
Can I ship to a PO Box?
We are not able to ship to a PO box. If you attempt to have your ammunition sent to a PO box, your order will be placed on hold until you provide a deliverable address.
RETURNS
My order was damaged or incomplete.
If you receive a damaged/incomplete product, the first step is to take pictures of the product you have as well as the box it came in. Sometimes the box may be damaged, but the product inside is not. If you happen to have a damaged product, please email [email protected] with the pictures/descriptions of the damaged product.
My order never arrived.
If your ammo never arrived, please email [email protected], and we will file a claim with the shipping carrier. Claims can take 2-weeks (or longer) before the investigation is closed.
What items can I return?
If the order has shipped, but nothing is wrong with the ammunition, American Marksman will not accept a return of ammunition. Nor will American Marksman refund the order. Before you submit your order, please be sure you are ordering the correct product.
PAYMENT
What payment methods are accepted?
The only online payment method we offer is a credit card. We accept Visa, Mastercard, Discover, and American Express.
Why isn't the website accepting my credit card?
In rare instances where you can't complete an order due to your credit card not being accepted, we recommend the following steps:
1) Double-check that the billing information for the card is entered correctly
2) Clear your cart, close out of the website and restart the order
3) Contact your financial institution
4) Try using another card
DISCOUNT CODES
Are there any current discount codes?
To be the first to know about discounts, please sign up for our newsletter. Newsletter subscribers are the first to know about discounts, new products, new inventory & more! To receive a discount on your order, you MUST enter the discount code at checkout. Discount codes are NOT automatically applied to orders.
Please read newsletter emails carefully, it is common for the discount code to be placed within the email. We will not refund orders that are placed before the discount code is sent out, nor will we refund orders in which the discount code was not applied due to customer error. Please double-check before checkout if your coupon code is entered correctly!
MILITARY & LAW ENFORCEMENT DISCOUNTS
Do we honor the Military, Veterans, or Law Enforcement?
American Marksman proudly honors our Military, Veteran & Law Enforcement with a 5% discount on regular-priced items! It does not matter the quantity or the caliber! What do you need to do?
Create your customer account, then send an email to [email protected] with a photocopy of your Military or Law Enforcement ID (we accept Proof of Service Letters), and we will add your name to the discount list. You will then receive an email from American Marksman confirming your addition!
Discount is applied at checkout and is valid on regular-priced items. This discount cannot be combined with other promotions. You protect our freedom, and we support you!
DEALER PROGRAM
Interested in becoming a dealer?
We proudly offer dealer pricing to qualified and approved FFL holders or shooting sports retailers. Currently, we have a limited number of dealer spots available, and we will continue to open up more as slots become available. To become a dealer and receive dealer pricing, please follow the instructions below!
Step 1: Create a business account on our website. Once your business account is created, please email [email protected] with your company's website or a place where we can easily review information about your store.
Step 2: If your company is Tax Exempt, please attach a completed Tax Exempt form to the email as well.
Step 3: Allow up to 7 business days for your request to be processed. When your request to become a dealer has been reviewed and approved, customer service will contact you with more information!
MY ACCOUNT
Can't log in to your account?
If you cannot log in to your account, double-check that your email and password are correct. If you can't remember your password, you can reset your password by clicking the "reset password" under the login section. If resetting the password still doesn't work, we suggest closing out of the website, clearing cookies, and logging in again. If all steps have failed, contact customer service to reset the password.
Need to update your account information?
If you need to update your account billing or shipping information, please log into your account and select the proper edit button.
WAITING LIST
What is the Waiting List?
The waiting list is designed for customers to be notified when a product they are interested in purchasing, is back in stock. When the product is back in stock, customers who signed up for the waiting list will be notified first.
TAX EXEMPT
What if I'm tax-exempt?
If you are tax-exempt, we need a copy of your resale exemption certificate. If you have completed the form, please create an account on our website. Once both steps are completed, email [email protected] and attach your document. Once the document is verified, your account will be marked as tax-exempt.
UPLOADING REQUIRED DOCUMENTS
Where do I send the required documents so my order can ship?
If you are required to upload documents before your order can ship, please send them as attachments to [email protected] Examples of required documents for select states: FFL, FOID, Drivers License, etc.