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QUESTIONS?

  ORDER

How do I place an order?

You can place an order through our online website, we do not take phone orders.

How do I cancel an order?

Orders may be canceled at any time by emailing [email protected] and requesting an order cancelation. However, the cause of the cancelation will dictate the refund procedure. Below are three categories in which a refund will be processed, please read below:

Cancellation due to American Marksman defected ammo. When this is the case, the customer must send in the defected ammunition for review. Once American Marksman receives the defected ammunition, new ammunition will be sent to the customer. Prior to sending the ammunition back to American Marksman, the customer should email customer service & provide pictures / descriptions of what they are experiencing with the ammunition. American Marksman will then send the customer a shipping label. 

Cancellation before the product has shipped will result in a full refund, minus the processing fee. The processing fee is 10% of the total order amount. Generally, orders are shipped within 1-3 days.

Cancellation after the product has shipped, but nothing wrong with the ammunition. In this case, American Marksman will not accept a return of ammunition, nor will American Marksman refund the order. Before you submit your order, please be sure you are ordering the correct product.


  SHIPPING

Do you ship internationally?

We currently do not ship internationally. We only ship within the United States (Excluding: Alaska, Hawaii, Massachusetts, Washington DC).

How fast will my order arrive?

Orders are generally shipped out within 1-3 business days after the order was placed. In some cases, orders may ship out 5-7 days after the order was placed during high demand.

How do I check the status of my order?

Once your order has shipped, an email notification with a tracking number will be sent to the email address used when placing the order. You can also log into your account at any time to check status of current or past orders.

We will not check the status of an order unless it's been 4-days after the order was placed, in instances like this, please send your order number to customer service.

How do I change the shipping address after the order is placed? 

We are only able to change the shipping address prior to the product being shipped. Please verify your shipping address is correct prior to completing the order.

Can I ship to a PO Box?

We are not able to ship to a PO box. If you attempt to have your ammunition sent to a PO box, your order will be placed on hold until you provide a deliverable address.


  RETURN

Product is damaged or not complete upon receiving it?

If you receive a damaged/not-complete product, the first step is to take pictures of the product you have as well as the box it came in. There are times where the box may be damaged but the product inside is not. If you happen to have a damaged product, please email [email protected] the pictures and description.

What items can I return?

If the order has shipped, but nothing is wrong with the ammunition, American Marksman will not accept a return of ammunition. Nor will American Marksman refund the order. Before you submit your order, please be sure you are ordering the correct product.

What happens if my ammo never arrived? 

If your ammo never arrived, please email [email protected] and we will file a claim with the shipping carrier. Claims can last 2-weeks (or longer) before the investigation is closed.


  PAYMENT

What payment methods are accepted?

The only online payment method we offer is credit card. We do not accept any other form of payment. The card types we accept are Visa, Mastercard, Discover and American Express.

Website isn't accepting your card?

In rare instances where you can't complete an order due to credit card not being accepted, we recommend the following steps: 1) Clear your cart, close out of the website and restart the order 2) Try using a different card 3) Contact your bank as to why the card is not being accepted.


  Discount Codes

Are there any current discount codes?

To be the first to know about discounts, please sign up for our newsletter. Newsletter subscribers are the first to know about discounts, new products, new inventory & more! To receive a discount on your order, you MUST enter the discount code at checkout. Discount codes are NOT automatically applied to orders.

Please read newsletter emails carefully, it is common for the discount code to be placed within the email. We will not refund orders that are placed prior to the discount code being sent out, nor will we refund orders in which the discount code was not applied due to customer error. Please double check prior to checkout if your coupon code is entered correctly!

  Military & Law Enforcement Discounts

Do we honor Military, Veteran or Law Enforcement? 

American Marksman proudly honors our Military, Veteran & Law Enforcement with a 5% discount on regular priced items! It does not matter the quantity nor the caliber! What do you need to do? 

Email [email protected] & provide a photo copy of your Military or Law Enforcement ID (we accept Proof of Service Letters). Once we receive the information, we will add your name to the discount list. You then will receive an email from American Marksman with your coupon code that is valid ALL year! 

Discount is valid on regular priced items only and cannot be combined with other promotions. Before you place an order, be sure you've received your coupon code as we cannot honor the 5% discount if the code isn't applied. You protect our freedom, we support you!


  Dealer Program

Interested in becoming a dealer?

We are proud to offer dealer pricing to qualified and approved FFL holders or shooting sports retailers. Currently, we have a limited number of dealer spots available and we will continue to open up more as slots become available. To become a dealer and receive dealer pricing, please follow the instructions below!

Step 1) Create an business account on our website. Once your business account is created, please email [email protected] with your companies website or a place where we can easily review information about your store.

Step 2) If your company is Tax Exempt, please attach a completed Tax Exempt form to the email as well.

Step 3) Once you send the email, please allow up to 7 business days for your request to be processed. When your request to become a dealer has been reviewed and approved, customer service will reach out to you with more information!


  My Account

Can't login to your account?

If you are unable to login to your account, please verify your email and password are correct. If you can't remember your password or your password is incorrect, you can reset your password by clicking the "reset password" under the login section. If reset password still doesn't work, we suggest closing out of the website (clear cookies) and login again. If all steps have failed, reach out to customer service to reset password.

Need to update your account information?

If you need to update your account billing or shipping information, please log into your account and select the proper edit button.


  Waiting List

What is the Waiting List?

The waiting list is designed for customers to be notified when a product they are interested in purchasing, is back in stock. When the product is back in stock, customers who signed up for the waiting list will be notified first. 

  Tax Exempt

What do you need to do if you're tax exempt?

If you are tax exempt, we need a copy of your resale exemption certificate. If you have the form already completed, please create an account on our website. Once both steps are completed, email [email protected] and attach your document. Once document is verified, your account will be marked as tax exempt.

  Uploading Required Documents

Where do you send required documents so your order can ship?

If you are required to upload documents before your order can ship, please send them as attachments to [email protected] Examples of required documents for select states: FFL, FOID, Drivers License, etc.